FAQ

Shipping

What is the delivery time?

As a rule, orders on Sunday to Friday before 22:00 hours are sent on the same day.

What are the shipping costs?

This depends on the country you live in. Free shipping is available. Find all the details per country here.

How does the shipping process work?

Once we have processed your order, you’ll receive a notification email with the invoice and the track & trace code.
Products are packaged very discretely. Sender is Mn Media and there will be no mention of CBD, CBD Plein or cbdplein.nl.

Can I get a discount?

Surely! We have a unique loyalty program where registered customers receive CBD Points (worth 10% of the order value) for every order they place. These points can be redeemed on the next order for discount, but you can also save them up and redeem them at a later date. Read more about our loyalty program here.

Can I withdraw an order?

Yes. You have the right to withdraw from a contract within 14 days without giving any reason, provided the seals are in tact. Read more on the Shipping and Returns page.

The product was damaged when I received it. What now?

In such a case contact us right away. We then can arrange a replacement or a refund. If we request you to send back the damaged goods, we will send you shipping instructions and we will bear the shipping costs.

How do I file a complaint?

Please contact us first. If we can’t agree on a solution, you can file a mediation request at Stichting WebwinkelKeur. Consumers in the EU can also file a complaint via the Online Dispute Resolution platform of the European Commission at http://ec.europa.eu/odr.

CBD

What is CBD actually?

CBD stands for Cannabidiol, one of the more than 100 identified cannabinoids (active substances) which are present in hemp.

What is CBD oil?

CBD oil is a fully botanical and natural product, which is extracted from the leaves and buds of the hemp plant. CBD oil has no known side effects, is not addictive and it will not get you high.

What is THC oil?

THC oil is also known as Rick Simpson oil. This oil contains much more THC and therefore it is illegal. You can get high from this product. We do not sell THC oil.

What is Hemp oil?

Hemp oil or hemp seed oil is made of peeled and coldpressed hemp seeds. The oil can be used in cold dishes, like salads and smoothies. The oil contains many essential fatty acids like: Omega 3, 6 & 9 and GLA. Hemp oil is tasty and very healthy.

Can everybody use CBD?

Yes, but in case of pregnancy or breastfeeding it is advised not to use these products. This is because there are hardly any studies conducted regarding the effects and safety in these situations.

What can I use CBD for?

Unfortunately we are not allowed to answer this question.
CBD has been designated as a food supplement. Under EU law, such products must not be labeled, presented or promoted as if they were capable of preventing, treating or curing a disease. The purpose of this is to protect consumers against potential health risks and to ensure that food supplements are not accompanied by misleading information.
We therefore advise you to search for this on the internet. A lot of information is available there. If you have any questions, you can always contact us. We’ll be happy to help you!

Does CBD work for everyone?

Unfortunately not. CBD is not a medicine, but a food supplement. It is a natural product and the effects can therefore vary (strongly) per person.

Can I use CBD in combination with my medication?

Little research has been done about this yet, but in some cases you have to be careful with the simultaneous use of CBD. On this page you can read more about it.

Why is CBD so expensive?

This is mainly because of the costly and labour intensive production process. Some cost raising aspects are:

  • The hemp plants are cultivated organically
  • Special machines are needed to harvest
  • Only the leaves and bums of the plant contain the required raw materials
  • The production requires special laboratory equipment
  • A large volume of raw materials is needed to produce a small amount of CBD

Usage

What is the best dosage?

This differs per person. In general it is advised to start with 2 drops twice a day. Read more on our About CBD page.

How to consume CBD oil?

Shake the bottle before use and drip the oil under the tongue. It is convenient to do this in front of a mirror, hence you can see how many drops are ingested.

Are there side effects?

No, normal usage has no side effects. Although no risks on overdose are known, it is advised not to exceed the maximum dosage mentioned on the product.

How long can I preserve CBD oil?

CBD oil has a minimal preservation time of one year. Each product has an expiration date printed on the label. Preserve CBD oil in a cool and dark place.

Why does my bottle leak?

Dropperbottles may leak if oil gets on top of the bottleneck, so always keep this area clean and dry. Tighten the cap firmly after usage.